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# One big ‘dopeslap’ to the Big Blue Bus
- URL: https://www.smdp.com/one-big-dopeslap-to-the-big-blue-bus-editor/
- Published: 2007-03-27T15:00:00.000Z
- Updated: 2026-10-24T00:18:33.000Z
- Author: Guest Author
- Tags: Opinion, Santa Monica, #archive-import

*By Elissa Royal Santa Monica*

Last summer, Big Blue committed one of the ultimate customer service offenses — they changed the schedule of the regular #3, but have not yet made the new schedule available to riders.

I commute to work by the Big Blue Bus and, until recently, was a big fan. In the morning, I take the Rapid #3\. In the evening, if I miss the last Rapid at 7:15, I take the regular #3.

A few months ago, one chilly night at Aviation station — the last stop in the #3 route — I found myself waiting for a bus that was very, very late. Confused, I checked the schedule posted at the station and discovered that there was a new schedule... and this “new” schedule, in fact, had been updated many months before.

I went home and checked the Big Blue Bus Web site, wanting to print out the new schedule, but only the old one was posted online. The next day, I checked the posted schedule at Fourth (Street) and Wilshire (Boulevard) — the first stop in the #3 route, but the outdated schedule was posted. Over the next few weeks, I checked the printed schedules on various buses. All of them were outdated. I e-mailed a complaint to the Big Blue Bus and got no response.

A few weeks later, I checked the buses and Web site — still no sign of the new schedule. I e-mailed another complaint to the Big Blue Bus and got no response. Soon after, however, I noticed that there were no #3 schedules on any of the buses. I was elated, thinking that they must have posted the new schedule online and were printing up copies for the buses. But no, the outdated schedule was still online.

Ironically, while I'm still trying to find a copy of the “new” schedule, they mail me an invite to public meetings so they can learn how I feel about their plans and service. (Insert dopeslap here.) If they won’t pay attention to the basics, then public meetings are just a sleazy marketing ploy.

*Originally published in the Santa Monica Daily Press print edition on March 27, 2007.* [Read the original PDF.](https://s3.us-east-1.amazonaws.com/smdp%5Fbackissues/032707.pdf?ref=smdp.com)