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# TV Authority, two officers face criminal charges over undelivered orders
- URL: https://www.smdp.com/tv-jacked/
- Published: 2007-11-14T16:00:00.000Z
- Updated: 2026-10-24T03:55:29.000Z
- Author: Kevin Herrera
- Tags: Business, Downtown, #archive-import

*Charges filed against former retailer for allegedly failing to follow through*

DOWNTOWN A local, home entertainment retailer and two of its corporate officers face criminal charges for allegedly failing to provide products to paying customers and for operating without a business license, officials with the City Attorney’s Office said Tuesday.

TV Authority, which is no longer in business, and its officers, Neil Bruce Kusens and Jason Palmer, are being charged with 14 misdemeanor offenses that carry a maximum penalty of six months in jail and a fine of $1,000 for each count, said Eda Suh, the consumer protection attorney in charge of the case.

TV Authority, which was located at 410 Broadway and sold high-end televisions and accessories, received an “F” from the Better Business Bureau in March after 126 complaints were filed by dissatisfied customers who ordered products from the retailer’s Web site.

Of the dozen customers who are involved in the complaint, Suh said most had ordered their merchandise over the Internet.

Kusens and Palmer declined comment Tuesday regarding the allegations, with Kusens adding that he has respect for the legal process and is waiting to be arraigned on Dec. 4\. At that time, he hopes to learn more about the case and the customers in question so that he can find out if orders were placed and what happened with those orders.

The names of the customers do not appear in the complaint. Suh said that will be revealed following the arraignment.

The complaint alleges that TV Authority and its officers violated state law by taking payments from numerous customers and failing to provide the merchandise or a refund. They are also charged with operating without a business license.

In addition, Palmer is charged with operating a business called Arthouse Gallery without a license. Arthouse Gallery was located at 416 Broadway, in the same building as TV Authority, Suh said. That business opened in July 2006 and was set up as a showroom and a resource for its affiliated partners, interior designers, architects and homebuilders to visit with their clients. That business has also closed down.

The investigation is still ongoing and Suh encourages anyone who may have lost money to TV Authority to call the Consumer Protection Unity at City Hall.

In response to the angry e-mails, phone calls and reviews written about TVAuthority.com, Kusens posted a letter on March 12 addressing the situation going on within the company.

“Over the past six years, we have prided ourselves on excellent customer service in addition to our great price, selection, and product knowledge,” Kusens stated in his letter. “However, recently we have become embarrassed by the long hold times and delays in all forms of communication.”

He cites “breakdowns” in the information technology infrastructure, increases in orders along with the growing market for digital television, and losing key personnel as reasons for the delays.

“We never anticipated this level of inconvenience for our customers, and for that we are truly sorry,” he said in the letter.

*Originally published in the Santa Monica Daily Press print edition on November 14, 2007.* [Read the original PDF.](https://s3.us-east-1.amazonaws.com/smdp%5Fbackissues/111407.pdf?ref=smdp.com)